Terms and Conditions 

Dear customers,

We would like to inform you about some important aspects related to the management of your orders to ensure a satisfactory shopping experience:


CUSTOMER SERVICE

Our hours of operation and how to contact our customer service team:

  • Customer Service Hours:

Our customer service is available from Monday to Friday during the following hours:

From 08:00 AM to 2:00 PM

From 4:00 PM to 6:00 PM

Please note that we will not be available on national or local holidays.

  • Contact via Email:

For any questions, inquiries, or technical assistance you may need, we recommend contacting us via email. You can reach us at the email address  pedidos@luvesport.es.

Our commitment is to respond to your emails as quickly as possible, providing you with the help and information you need to resolve any issues or concerns that may arise.


TOTAL COST OF EACH ORDER:

The total cost of each order consists of the price of the requested products, as well as shipping costs, which are determined based on the invoice value or the previously agreed-upon arrangement with you, taking into account the delivery address as well.

If at any time you disagree with the cost of shipping charges applied to your order, please be aware that you have the option to arrange for self-collection using the logistics provider that best fits your budget.

We understand that each customer has their individual preferences and needs, and we are willing to facilitate the best possible solution for you. If you choose self-collection, please contact our customer service team to coordinate the details and ensure that your order is ready for pickup.


PAYMENT METHOD

It is important to note that the payment method used will be the one previously agreed upon with the customer.

Additionally, we would like to offer you the option to make payment directly using the various online payment methods we provide. These methods include credit/debit card payments or PayPal.

  • Credit/Debit Card Payments:

When the customer chooses to make a payment with a credit/debit card, it is essential to consider that cardholders are subject to validation and authorization checks by the card issuer. In case the card issuer rejects the authorization for any reason, LUVESPORT will not assume any responsibility for possible delays in shipping or non-delivery of the order.

  • Price Errors:

In the event of an error in the price of products due to factors such as informational, typographical, or computer errors, LUVESPORT reserves the right to cancel any order for products placed at an incorrect price. If this occurs, we commit to notifying you immediately and offering the opportunity to make a new purchase with the correct price information.

  • Delivery Address Modification:

Once your order has been shipped and is in transit to its destination, any request to make a new shipment or change the delivery address will be considered an additional service. In these cases, the costs associated with the new shipment will be at your expense.

We understand that unexpected circumstances or changes in your plans may require modifying the delivery address or arranging a new shipment. However, it is important to note that these adjustments involve additional costs generated by the transportation and logistics company.

We recommend reviewing your order details carefully before completing the purchase to avoid any need for subsequent changes. We are committed to providing you with efficient and transparent service, and this includes informing you about policies related to additional costs.

If you need to change the delivery address or have any questions about the costs associated with a new shipment, please do not hesitate to contact our customer service team. We will be happy to provide you with more information and assist you in any way we can.


CUSTOMS DUTIES AND IMPORT VAT :

When shipping a package internationally, it is important to note that it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will be the responsibility of the recipient and will be paid once the shipped products arrive in the destination country.

  • Compliance with Local Laws and Regulations:

We remind you that it is your responsibility to ensure compliance with all laws and regulations of the destination country regarding product imports. LUVESPORT assumes no responsibility for additional charges that may apply or for any issues that may arise due to non-compliance with local laws and regulations.

  • Required Documentation:

Some countries may require specific documentation before allowing the entry of items. It is essential to provide the necessary information accurately and promptly to avoid delivery delays.

  • Additional Costs:

Please note that additional costs, such as tariffs, taxes, and customs clearance fees, are the responsibility of the recipient. These charges can vary significantly and are calculated based on various factors, including the item's price and type, package weight and dimensions, the product's country of origin, and the tax and tariff laws in effect in the destination country.

We recommend being informed about potential additional charges when placing international orders and taking necessary steps to comply with local customs regulations.


ORDERS

The creation of an order does not automatically imply its acceptance. Our team will review each order before confirming it and proceeding with shipping. We recommend carefully reviewing the details of your order before submitting it and ensuring that it meets your needs.


DELIVERY NOTES

Sending a delivery note along with your order is part of the delivery process but does not justify payment for the products listed on it. The corresponding invoice will be sent separately or will be available in your account, and payment must be made according to the conditions agreed upon at the time of purchase.

Additionally, it is important to note that product returns will not be accepted after 15 days from the delivery date. Therefore, we urge you to inspect your products and report any issues within this period so that we can address them promptly.


INVOICES

Payment of an invoice is credited through bank transfer or cash receipt. We recommend using the payment methods specified in your invoice to ensure proper crediting of your payment.

In the event of needing to make a return, presenting the corresponding invoice document is essential. Without this document, unfortunately, we will not be able to process the return.

As with orders, we remind you that an invoice cannot be claimed after 15 days from the date of issuance. Any inquiries or claims related to invoices should be directed to the email address contabilidad@luvesport.es.

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RETURN PROCEDURE

We provide detailed information about our return procedure to ensure an efficient and clear process for both parties. Here are the steps to follow for returning products:

Step 1: PTo initiate the return process, we ask that you send a written request to the email address manolo.rinat@gmail.com, specifying the reasons for the return, the quantity of products, and the models to be returned. Be sure to include a copy to pedidos@luvesport.es so that we can properly track it.

Step 2: Once your return request has been approved, you must provide us with a detailed stock report of the items to be returned. Send this report to the email addresses contabilidad@luvesport.es and pedidos@luvesport.es. In this report, indicate who will be responsible for managing the return and who will receive the credit note. Additionally, mention who will be responsible for the warehouse, tasked with delivering the merchandise.

Step 3: If we are responsible for collecting the merchandise, it is necessary to notify us of the following details:

  • Number, volume, and weight of the boxes.

  • Pickup address.

  • Pickup schedule.

  • Name of the responsible person who will deliver the merchandise.

Step 4: The returned products must be in the same condition as they were initially delivered. This includes keeping the protective plastics, labels, and the original bags and covers intact. Returned products will not be accepted if they show alarms, marks, stains, or damage.

Step 5: In case the returned products do not meet the conditions mentioned in the previous step, the return manager will be notified of the units received in poor condition, either the product itself or its packaging. Our accounting department will calculate the corresponding charges:

  • Product without original label: 2€

  • Textile product without original bag: 2€

  • Without inner glove bag: 2€

  • Glove Training/AS Bag: 4€

  • Semi/Turf Glove Bag: 4€

  • PRO Glove Bag: 5€

Step 6: If a product arrives stained or damaged due to misuse by the customer, we will proceed to return it at the customer's expense and subsequently invoice the corresponding costs..

Step 8: If the returned products include alarms and/or price tags, they will be returned at the customer's expense. Once we receive the products without these elements, we will process the corresponding credit note

We hope this return procedure is clear and efficient for you. Our intention is to ensure that each return process is carried out fairly and accurately.


At LUVESPORT, our priority is to provide you with quality service and transparency at every step of your shopping experience. If you have any questions or need further clarification about the payment process or any other aspect of your order, please do not hesitate to contact our customer service team. We are here to assist you.


We appreciate your trust in our products and services.


Sincerely,