TERMS AND CONDITIONS
Dear customers,
We want to inform you about some important aspects related to managing your orders to ensure a satisfactory shopping experience:
CUSTOMER SERVICE
Our hours and how to contact our customer service team:
Customer Service Hours:
Our customer service is available Monday through Friday during the following hours:
From 8:00 a.m. to 2:00 p.m.
From 4:00 p.m. to 6:00 p.m.
Please note that we will not be available during national or local holidays.
Contact by Email:
For any questions, inquiries, or technical assistance you may require, we encourage you to contact us by email. You can write to us at pedidos@luvesport.es.
We are committed to responding to your emails as quickly as possible, providing you with the help and information you need to resolve any issues or concerns that may arise.
TOTAL COST OF EACH ORDER:
The total cost of each order consists of the price of the products ordered, as well as the shipping costs, which are determined based on the invoice value or the agreement previously established with you, also considering the delivery address.
If at any time you disagree with the shipping costs applied to your order, please note that you have the option of collecting the order yourself, using the logistics provider that best suits your budget.
We understand that each customer has individual preferences and needs, and we are happy to provide you with the best possible solution. If you opt for self-pickup, please contact our Customer Service team to coordinate the details and ensure your order is ready for pickup.
PAYMENT METHOD
It is important to note that the payment method used will be the one previously agreed upon with the customer.
Additionally, we would like to offer you the option of making payment directly using the various online payment methods we offer. These include credit/debit card or PayPal.
Payments by Credit/Debit Card:
When the customer chooses to pay by credit/debit card, it is essential to keep in mind that cardholders are subject to validation and authorization checks by the card issuer. If the card issuer rejects authorization for any reason, LUVESPORT assumes no liability for any shipping delays or non-delivery of the order.
Pricing Errors:
In the event of an error in the price of products due to factors such as informational, typographical, or computer errors, LUVESPORT reserves the right to cancel any order for products that have been placed at an incorrect price. Should this occur, we promise to notify you immediately and offer you the opportunity to make a new purchase with the correct price information.
Change of delivery address:
Once your order has been shipped and is in transit to its destination, any request for a reshipment or change of delivery address will be considered an additional service. In these cases, the costs associated with the reshipment will be your responsibility.
We understand that unexpected circumstances or changes in your plans may arise that require you to change your delivery address or reship. However, it's important to keep in mind that these adjustments entail additional costs incurred by the shipping and logistics company.
We recommend that you carefully review the details of your order before finalizing your purchase to avoid any need for subsequent changes. We are committed to providing you with an efficient and transparent service, which includes informing you of policies related to additional costs.
If you need to change your delivery address or have any questions about the costs associated with a new shipment, please don't hesitate to contact our customer service team. We'll be happy to provide more information and assist you in any way we can.
CUSTOMS DUTIES AND IMPORT VAT:
When shipping a package internationally, it's important to keep in mind that it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will be the recipient's responsibility and will be paid once the shipped products arrive in the destination country.
Compliance with Local Laws and Regulations:
We remind you that it is your responsibility to ensure compliance with all laws and regulations of the destination country regarding the importation of products. LUVESPORT assumes no responsibility for any additional charges that may apply or for any problems that may arise due to non-compliance with local laws and regulations.
Required Documentation:
Some countries may require specific documentation before allowing entry of items. It's essential to provide the necessary information accurately and in a timely manner to avoid delays in the delivery of your order.
Additional Costs:
Please note that additional costs, such as duties, taxes, and customs clearance fees, are the responsibility of the recipient. These charges can vary significantly and are calculated based on several factors, including the price and type of item, the weight and dimensions of the package, the country of origin of the products, and the tax and tariff laws in force in the destination country.
We recommend that you be aware of potential additional charges when placing international orders and take the necessary steps to comply with local customs regulations.
ORDERS
Placing an order does not automatically imply its acceptance. Our team will review each order before confirming and shipping it. We recommend that you carefully review the details of your order before submitting it to ensure it meets your needs.
All orders not confirmed within 7 days will be deleted from the system.
DELIVERY NOTES
Sending a delivery note with your order is part of the delivery process, but it does not justify payment of the invoice for the products listed on it. The corresponding invoice will be sent separately or available in your account, and payment must be made according to the terms agreed upon at the time of purchase.
Additionally, it's important to note that product returns will not be accepted after 15 days from the delivery date. Therefore, we urge you to inspect your products and report any issues within this period so we can resolve them promptly.
INVOICES
Payment for an invoice is credited via bank transfer or cash receipt. We recommend using the payment methods specified on your invoice to ensure proper crediting of your payment.
If you need to make a return, it's essential to present the corresponding invoice. Without this document, we unfortunately won't be able to process the return.
As with orders, we remind you that an invoice cannot be disputed after 15 days from the date it was issued.
Any questions or complaints related to invoices should be sent to contabilidad@luvesport.es
RETURN PROCEDURE
We offer detailed information about our returns procedure, ensuring an efficient and clear process for both parties. Here are the steps to follow when returning products:
Step 1: To begin the return process, please send a written request to manolo.rinat@gmail.com, specifying the reason for the return, the quantity of products, and the models you wish to return. Be sure to include a copy to pedidos@luvesport.es so we can properly follow up.
Step 2: Once your return request has been approved, you must provide us with a detailed report of the stock to be returned. Send this report to contabilidad@luvesport.es and pedidos@luvesport.es. In this report, indicate who will be responsible for processing the return and who will receive the credit note. Also, indicate who will be the warehouse manager responsible for delivering the merchandise.
Step 3: If we collect the goods, you must notify us of the following details:
Number, volume and weight of boxes.
Pickup address.
Pickup schedule.
Name of the person responsible for delivering the merchandise.
Step 4: Returned products must be in the same condition as when they were originally delivered. This includes keeping the protective plastic, tags, and the original bags and sleeves. Returned products will not be accepted if they have any alarms, marks, stains, or damage.
Step 5: If the returned products do not meet the conditions mentioned in the previous step, the person responsible for the return will be notified of any damaged items, whether the product itself or its packaging. Our accounting department will calculate the corresponding charges:
Product without original label: €2
Textile product without original bag: €2
Without inner glove bag: €2
Training/AS Glove Cover: €4
Prime/Semi/Turf Glove Cover: €4
PRO Glove Cover: €5
Step 6: If a product arrives stained or damaged due to misuse by the customer, we will return it postage due and subsequently invoice the corresponding costs.
Step 8: If the returned products include alarms and/or sales price tags, they will be returned postage collect. Once we receive the products without these items, we will process the corresponding credit note.
We hope this returns procedure is clear and efficient for you. Our intention is to ensure that each return process is carried out fairly and accurately.
At LUVESPORT, our priority is providing you with quality service and transparency at every step of your shopping experience. If you have any questions or need further clarification about the payment process or any other aspect of your order, please do not hesitate to contact our customer service team. We are here to help you.
We appreciate your trust in our products and services.
Sincerely,